Terms of service

CHANGES

We ask that all changes are made prior to the 1 day cut off period. Thank you for your understanding.

QUALITY

• At Sarleen cake we pride ourselves on the quality of our products and services.
• All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts.
• It is important to remember that cakes are a perishable and delicate product.
• Our aim is to provide only the freshest and highest quality cakes to our customers.

STORAGE

Fondant (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting.

DAMAGE

If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue, then we take no responsibility. However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.

DELIVERY

Delivery of your cake can be organised for you. We require an address to provide a quotation. Cake deliveries are made within reasonable business hours.